What we keep, and what we don't
Practising a cold call means talking out loud, so it is worth being precise about where that goes. This is the whole of it.
Your voice is transcribed, not recorded
Your microphone audio streams directly from your browser to Google's Gemini Live API and is discarded as it goes. We never receive it, never write it to disk, and cannot play a call back. What we keep is the text transcript of what was said.
Dictating a rehearsal
When you describe a call you want to rehearse, you can speak it instead of typing it. That uses your browser's own speech recognition, not ours - the audio goes from your browser to whichever service it uses (Google's in Chrome, Apple's in Safari) and never reaches us. What we receive is the text, exactly as if you had typed it. Typing is always available, and in browsers without speech recognition it is the only option.
When the rehearsal setup cannot understand you
When you describe a call to rehearse and we cannot work out what you mean, we keep the first 120 characters of what you sent and the time you sent it. It is how we tell whether the tool is being too fussy or the message genuinely described no call, and if five in a row go by without us getting there, we offer to put you in touch with a person instead. A small number of named people here can see those excerpts. They go when your account goes.
What we store about a call
The text transcript of both sides, the scenario you were given, when the call started and ended, and the score and coaching that came out of it. Nothing else about the call is retained.
Your first call has no account
Before you give us an email you are identified only by a random id in a cookie on your device. It is not linked to a name, and we cannot tell who you are from it. If you later add an email, the calls made on that device are linked to your account so your allowance and progress carry over.
Who else sees a transcript
Two processors: Google, to run the live conversation and produce the transcript, and Anthropic, to grade it. Both are sent the call content for that purpose alone. No transcript is shown to another user, ever - leaderboards carry a name and a score and nothing else.
When someone here reads a transcript
A small number of named people here can open a transcript to answer a support request or investigate a call that went wrong. It is never shown by default, the person has to state a reason, and every single time it happens is written to a log that records who looked, at what, when and why. We cannot search across the text of transcripts, so there is no way to go looking through them.
How long we keep things
Calls, transcripts and scores are kept for 24 months, and feedback for the same. We are not yet deleting them automatically when that period is up - it is done on request today, and you can ask for yours to go at any time using the address below. Your account and progress are kept for as long as you have an account.
Public leaderboards are opt-in and reversible
You choose whether to compete on the public boards. Private play is scored exactly the same and is invisible to other players. Turning competing off later removes your historical entries, not just future ones. A team you have joined is the one exception - see below.
If you were brought in by a coach or an employer
If you accept an invitation to somebody's group, its name and logo appear on the practice and Arena pages, and your scores appear on that group's own private board and on the roster its organiser sees - your nickname, your best score and whether you are improving. That is part of being in the group and the competing switch does not turn it off; only calls you make after joining count, and only the organiser can take you off the roster. Whether you appear on the PUBLIC boards remains entirely your choice. Nobody in the group ever sees your transcripts or your skill-by-skill breakdown. Their logo is loaded from wherever they host it, so that host can tell a page of ours was opened, though not which one or by whom.
If you were invited before you had an account
Someone running a team can enter your address to invite you before you have an account. We hold that address so we can recognise it when you sign up, and we send you one email telling you who invited you and how to join. No account is created for you and nothing else is stored about you - if you never sign up, that address is all we ever have. An invitation lapses after two weeks, and the person who sent it can withdraw it at any time. Ask us and we will delete it.
Challenging a friend
If you challenge someone, the link you send shows your name, your score and the skill breakdown for that one call to whoever opens it. You can only create one while competing is switched on, and turning competing off makes every link you have sent stop working. If you accept somebody's challenge, your score goes back to them on the same page - without your name if you played without an account, and not at all if you have an account with competing switched off. Neither transcript is ever shown, and these pages are kept out of search results.
Analytics without cookies or tracking
We count page visits and a handful of product events - a call started, a score returned - to see whether the product works. It sets no cookies and does not follow you between sites or across days. Alongside each visit it records your browser, your device type and an approximate location worked out from your connection, which can be as fine as a city and is frequently wrong. Your IP address itself is never stored. All of it runs on our own server, so nothing about your visit is sent to an advertising company or any other third party.
Nothing about a call says where you were
Calls, transcripts and scores carry no location at all. The rough location above sits with anonymous visit counts and is never joined to your account, your calls or your leaderboard entry.
The rating you give a session
If you rate a call out of five stars we store that rating against the call, so we can tell which practice scenarios are worth people's time. It is about the product, not about you, and it is never shown to anyone else or used in any leaderboard.
What happens to feedback you send
If you write to us through the feedback box we store what you wrote, so we can act on it. An email address is optional there and is used only to reply to you - leave it blank and the message is not linked to any way of contacting you. Please do not paste anything sensitive into it; it is a support inbox, not a secure channel. Feedback is kept for 24 months and then deleted.
We only quote you if you say we can
Nothing you write appears on this site unless you tick the box that says we may quote it, and even then a person here reads it first and decides - ticking the box is permission to be asked, not automatic publication. You choose the name shown, or leave it blank to be anonymous, and we never show your email address. If you change your mind, write to us and we will take it down.
Getting your data back, or deleted
You can ask for a copy of your transcripts and scores, or for all of it to be deleted, by emailing support@dryruncalls.com. Deletion removes the calls, transcripts, scores and account - it is not a flag, the rows go.
If we change any of the above materially, the version above changes and we ask you to accept it again - so the version recorded against your account is always the one you actually agreed to.